At Car Parts Express, customer satisfaction is important to us. This Returns & Refund Policy explains how return requests are handled and what information is required.
Please read this policy carefully before requesting a return or refund.
To help us process your return faster, please keep all order details and packaging safe.
Car Parts Express is an inquiry platform and we assist customers with locating OEM used auto parts. Any return eligibility depends on supplier rules, order type, and part condition.
If you need to request a return, please contact us as soon as possible after receiving the part. Delayed requests may not be eligible depending on supplier policies.
Returns may be considered in cases such as incorrect part shipped, damaged part during shipping, or verified part mismatch (fitment issue). Eligibility depends on part condition and supplier approval.
Returned parts must typically be in original condition and packaging. Parts that are installed, modified, damaged due to customer handling, or missing components may not qualify.
We strongly recommend verifying fitment before installation. If there is uncertainty, contact our support team for help. Incorrect installation can void return eligibility.
Return shipping arrangements may vary depending on the supplier and reason for return. In some cases, the customer may be responsible for return shipping charges.
If approved, refunds (if applicable) may be processed after inspection and confirmation by the supplier. Processing time can vary based on payment method and supplier handling.
To request a return or refund, please contact us through our Contact Page and share your order details and issue clearly. Our team will guide you with the next steps.
We are here to help. For urgent support, please call: +1 (888) 680-6652
